Release Notes > Salesforce

Release Notes

RingCentral for Salesforce

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Salesforce.

VERSION 6.8.0

Release Date: 17 August 2020

What's New

Supports the unified RingCentral App (Mac and Windows)
- Make or receive calls
- Individual RingCentral Phone app becomes optional

VERSION 6.7.0

Release Date: 24 June 2020

What's New

New features

Support Salesforce High Velocity Sales (HVS) - beta
- Make an HVS call
- Move work cadence by dispositioning the call right within the RingCentral Widget
- Customizable HVS disposition field
- Admin control for HVS features
Native Salesforce dashboard and report
Search into Salesforce for “Name” and “Related to”

Improvements

Auto go back when selecting/deselecting a record in “Name” or “Related” to list
RCV setting improvement for security

VERSION 6.6.2

Release Date: 28 April 2020

What's New

Enhanced Click-to-Dial to catch related entity in Call Log section

Bug Fixes

Bugs fixing for unexpected events in data tracking.

Improvements

RingCentral Video security improvement
Default not allow join before host
Support password, and default need password
Allow save meeting settings as default

VERSION 6.6.0

Release Date: 26 March 2020

What's New

Enhanced Click-to-Dial to catch related entity in Call Log section

Improvements

RingCentral Meets rename to RingCentral Video
Enable call recording features for brands

VERSION 6.5.2

Release Date: 19 November 2019

What's New

Add entity was broken due to Salesforce URL update, now fixed

Minor UI Changes

User can now access the logged task by one click from CTI

VERSION 6.5.1

Release Date: 5 November 2019

What's New

In some cases, App could not tell permission difference between RC Meeting and RC Meets, now fixed.

Improvements

Updated name and logo for AT&T

VERSION 6.5

Release Date: 21 October 2019

What's New

Support Case entity in Salesforce for "Related to" field
More real estate for dialer while logging call
Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
Visual indication showing call states like ringing, on hold, disconnected, etc.
Easy access to all call controls
Search capability in “Name” and “Related To” field when there are multiple matches
Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
Ability to edit already logged call note from right within the integration.

Improvements

Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed.

VERSION 6.4.5

Release Date: 17 September 2019

What's New

Salesforce Reporting (Beta) - reporting capabilities allows tracking a user's or teams' data:
- Summary of total calls
- Average duration per call
- Average calls per day
- Call disposition
- Call direction
Auto-select 'Name' and 'Related To' when there is only one contact match
Update domain name configuration for AT&T domain restriction

Improvements

Allow user to type and search their Direct Line number(DL) in Salesforce app’s Setting/Calling/My Location
Add logout check mechanism of Auth-Token under multiple-tabs scenarios to avoid inconsistent data storage sync

Bug Fixes

Add caching mechanism for presence to avoid backend performance impact
Fix the duplicate records showed by contact match while doing call logging
Ignore delimiter and extension number in Call to dial function
Saving logs sometimes meet error: "Illegal assignment from Decimal to Time" now fixed.

VERSION 6.0

Release Date: 15 January 2019

What's New

Call history and offline call logging
Active call controls - mute, end, transfer, hold call
View Contact details and create account, lead, contact and opportunity directly from call history
Multi-call log
Schedule Meetings
Set presence
Auto Log Notes
Auto-fill contact lookup (From dialer for calling, Texting)
View messages- voice, fax and text

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