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Release Notes
> Salesforce
Release Notes
RingCentral for Salesforce
Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Salesforce.
VERSION 6.8.0
Release Date
: 8/17/2020
What's New
Supports the unified RingCentral App (Mac and Windows)
Make or receive calls
Individual RingCentral Phone app becomes optional
VERSION 6.7.0
Release Date
: 6/24/2020
What's New
New features
Support Salesforce High Velocity Sales (HVS) - beta
Make an HVS call
Move work cadence by dispositioning the call right within the RingCentral Widget
Customizable HVS disposition field
Admin control for HVS features
Native Salesforce dashboard and report
Search into Salesforce for “Name” and “Related to”
Improvements
Auto go back when selecting/deselecting a record in “Name” or “Related” to list
RCV setting improvement for security
VERSION 6.6.2
Release Date
: 4/28/2020
What's New
Enhanced Click-to-Dial to catch related entity in Call Log section
Bug Fixes
Bugs fixing for unexpected events in data tracking.
Improvements
RingCentral Video security improvement
Default not allow join before host
Support password, and default need password
Allow save meeting settings as default
VERSION 6.6.0
Release Date
: 3/26/2020
What's New
Enhanced Click-to-Dial to catch related entity in Call Log section
Improvements
RingCentral Meets rename to RingCentral Video
Enable call recording features for brands
VERSION 6.5.2
Release Date
: 11/19/2019
What's New
Add entity was broken due to Salesforce URL update, now fixed
Minor UI Changes
User can now access the logged task by one click from CTI
VERSION 6.5.1
Release Date
: 11/05/2019
What's New
In some cases, App could not tell permission difference between RC Meeting and RC Meets, now fixed.
Improvements
Updated name and logo for AT&T
VERSION 6.5
Release Date
: 10/21/2019
What's New
Support Case entity in Salesforce for "Related to" field
More real estate for dialer while logging call
Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
Visual indication showing call states like ringing, on hold, disconnected, etc.
Easy access to all call controls
Search capability in “Name” and “Related To” field when there are multiple matches
Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
Ability to edit already logged call note from right within the integration.
Improvements
Saving logs some time meets "
Illegal assignment from Decimal to Time
" error, now fixed.
VERSION 6.4.5
Release Date
: 9/17/2019
What's New
Salesforce Reporting (Beta) - reporting capabilities allows tracking a user's or teams' data:
Summary of total calls
Average duration per call
Average calls per day
Call disposition
Call direction
Auto-select 'Name' and 'Related To' when there is only one contact match
Update domain name configuration for AT&T domain restriction
Improvements
Allow user to type and search their Direct Line number(DL) in Salesforce app’s Setting/Calling/My Location
Add logout check mechanism of Auth-Token under multiple-tabs scenarios to avoid inconsistent data storage sync
Bug Fixes
Add caching mechanism for presence to avoid backend performance impact
Fix the duplicate records showed by contact match while doing call logging
Ignore delimiter and extension number in Call to dial function
Saving logs sometimes meet error: "Illegal assignment from Decimal to Time" now fixed.
VERSION 6.0
Release Date
: 1/15/2019
What's New
Call history and offline call logging
Active call controls - mute, end, transfer, hold call
View Contact details and create account, lead, contact and opportunity directly from call history
Multi-call log
Schedule Meetings
Set presence
Auto Log Notes
Auto-fill contact lookup (From dialer for calling, Texting)
View messages- voice, fax and text
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