For admins who need to help their end-users resolve account lockout issues, this feature will help them unlock accounts without a password change.
Billing page enhancements
The new billing pages will make it much easier to find important billing information and enable users to drill down into specific details.
Email sync from user details to notifications basic settings
This feature will automatically sync the email from User Details to the Notifications Basic Settings email box. This means that users can receive voicemails, SMS, and other notifications without an admin having to manually change the data in multiple places.
Fax cover page callback number
This feature will enable users to customize the Phone Number (a.k.a. voice callback number) on the cover page of outbound faxes.
Admin portal UI update
We’re excited to announce a more modern and intuitive user interface in our admin portal that will provide a better user experience and accessibility support.
Admins will be able to access our real-time status site directly from the admin portal tool menu. In addition, admins will be able to sign any RingCentral user up for email and/or SMS notifications about service impacting issues.
New templates
An improved layout and user experience for templates will be rolled out, and new templates will be available.
Users with call delegation permissions, such as Executive Assistants, who need to manage conference calls on behalf of another user, will be able to manage participants of active conference calls (add/remove, mute/unmute), invite other participants, or add new participants directly to the conference.
Shared line enhancement
Admins will be able to provision an executive’s line to the hard phones of one or more executive assistants, allowing them to manage calls on the executive’s behalf.
RingCentral Persist will support RingCentral Phone for Desktop and common phones. Customers who have multiple gateways in a physical location can now create and manage gateway groups to enable extension-extension calls between users. Users can dial 611 during an outage to reach RingCentral Customer Support over PSTN. In addition to some administrative improvements (syslog, trigger reboot/resync, and e.164 format support), support has been added for four new countries: Australia, Ireland, France, and the Netherlands.
Phones and Devices
Polycom phones
The latest Polycom VVX150, VVX250, VVX350, and VVX450 models provide enhanced functionality and better displays at a lower price compared to previous models.
Yealink phones
The Yealink T48S phone offers a large touch screen that makes switching between pages and applications swift, easy, and convenient. The Yealink W60P offers increased performance and noise reduction with an updated W60B base station.
Polycom OBi302 ATA
New Polycom OBi302 ATA voice adaptor connects home office, business analog phones, and fax to VoIP services.
Avaya phones
The Avaya J139, J169, J179 phones are now available, with J159, J100 Expansion Module, and B199 being added late in Q2 2020.
Cisco phones
The Cisco CP6821 & CP8851 phones will be available for both domestic and international users.
Global Office
China number enhancements
Shared cost numbers (400 series) will be available for purchase, and increased IVN coverage will also be available with an additional 23 areas supported.
Polycom 150, 250, 350 and 450 are now available for Global Office.
Mexico dial plan updates
Mexico dial plans will be updated to comply with the Federal Institute of Telecommunications agreement.
Phone Number Masking
Admins will not be able to view details of external calls performed by their users with French phone numbers (+33). Available by default for UK/EU and on-demand for other brands.
Puerto Rico updates
Puerto Rico will now be considered a domestic US phone number and will have the same features and pricing as regular US numbers, including phone shipping and emergency services.
UK Data localization
RingCentral Office data will be stored locally in UK data centers for RingCentral UK customers.