Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes

RingEX Core | May 2024

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

Version 24.2

Release dates: May 7 to June 8, 2024


  • Admins can now assign roles to users using RC App
  • Admins can now create call queues or edit settings for existing call queues in bulk
  • Allow customers to schedule activation email when adding new users
  • An improved flow for the user to follow through the Assisted Provisioning setup. Now it includes a Copy to Clipboard link referring to the instructions of specific devices models we support

Call Handling

  • Server-based conferencing for hard phones allows users to quickly initiate a multi-party (3+) ad hoc conference call directly from their phone. Adding additional participants to a hard phone conference is as simple as pressing the conference key on the hard phone and dialing the participants number/extension. Support for Delegated Lines/BCA included with this enhancement


  • With the introduction of CCRN for pBYOC customers will be able to configure their BYOC number as CCRN
  • Support Device-as-a-Service (DaaS) purchase options for Mitel 6920W, 6930W, 6940W
  • Support Custom Key Layout Yealink T4U/T5W/T33G and Poly Edge E500 (new sign-ups only)
  • Enable SyncDnD for all VVX models upgraded to VVX FW version 6.4.4
  • Support Persist for Poly Edge series: E100, E220, E300, E320, E350, E450, E500, E550
  • Full support including assisted provisioning and merchandising for Poly Rove 20 with B1 base station
  • Merchandise Poly Edge Expansion Module for Poly Edge 450/500*/550 (*500: BYOD/Assisted Provisioning only)
  • Mitel M695 expansion model is now available for purchase, rent and DaaS
  • Support BYOD/Assisted Provisioning for Unify OpenScape Desk Phone CP410

Partner Specific

  • Changed our timezone GMT-6 Guadalajara, Mexico City, Monterrey to no longer use Daylight Savings time. For MCM, new users will be displayed with timezone "GMT-6 Guadalajara, Mexico City, Monterrey” as default
© 1999-2022 RingCentral, Inc. All rights reserved.
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.