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Admin guide for transitioning from RingCentral Meetings to RingCentral Video

Your video meetings are about to get even better. We’re updating your RingCentral Office plan at no additional cost with RingCentral Video from the older capability of RingCentral Meetings.

Once your account has been upgraded, you and your team will have access to these great new features:

Guests can join meetings instantly from a browser with no download, sign in, or sign up required
Switch back-and-forth between phone and computer during a live meeting
Go from a phone call to a video meeting to a screen share with one click
Use analytics to understand and improve how your team is using video

This guide will help your company prepare for this important transition and provide account administrators the steps required to successfully prepare for the upgrade.

Important:
This preparation is important that users’ already-scheduled video meetings are not lost in this transition and they are able to benefit from their new video meeting capabilities.

Key steps to complete before the planned upgrade to RingCentral Video

The standalone RingCentral Meetings apps are being replaced by the unified RingCentral app, an all-in-one app with messaging, video meetings, and phone calling.

After your account is upgraded, your users will no longer be able to start, join, or host meetings on the RingCentral Meetings app.

To successfully plan for the transition to RingCentral Video, administrators must either complete the required steps listed below on behalf of their users or make sure users complete those steps themselves.

Note: You must have admin rights to your computer to complete these steps. If you don’t, please reach out to your local IT for assistance.

Administrators:
Download and run the Calendar Migration Tool to move your employees’ previously scheduled meetings from RingCentral Meetings to RingCentral Video.

Please note there that this was for a prior batch of customers being transitioned, so the dates mentioned may be different. But the content will help all customers transitioning to RCV.

Watch the webinar with instructions on how to successfully transition to RingCentral Video or follow the steps below.

1. Download cloud meeting recordings

Ensure your users save their previously recorded meetings they’d like to keep by logging into service.ringcentral.com and download the desired recordings.

Note: Once the transition to RingCentral Video is complete, you will not be able to access your cloud meeting recordings.

2. Uninstall the RingCentral Meetings desktop and mobile app

The standalone RingCentral Meetings apps are being replaced by the unified RingCentral apps, an all-in-one app with messaging, video meetings, and phone calling.

3. Download and install the new RingCentral app for desktop and mobile

The RingCentral app which is an all-in-one app with messaging, video meetings, and phone calling. To learn more, visit Intro to the RingCentral app. This will also support both RingCentral Meetings and RingCentral Video until the upgrade takes effect.

Download for Mac

Download for PC

Send a download link to any phone

Installing the RingCentral app for Desktop

4. Add RingCentral Scheduler for Microsoft Outlook

For Microsoft Outlook users, the RingCentral Scheduler add-in offers the ability to include RingCentral Video information quickly and directly in their Outlook meeting invite.

As the company Outlook admin, you can deploy the RingCentral Scheduler and uninstall RingCentral Video or Meetings Outlook add-in for all of your users.

Get RingCentral Scheduler

To deploy the RingCentral Scheduler from the add-in store, learn more here.
If your Outlook Exchange is on premise and the add-in store is unavailable, learn more here.
If you don’t have Outlook admin capabilities, instruct each user to:

Uninstall the RingCentral Video or Meetings Outlook add-in (if they have it)
Uninstall the RingCentral Meetings Outlook plug-in (if they have it)
Install RingCentral Scheduler Outlook add-in as a user

4. Download cloud meeting recordings

Ensure your users save their previously recorded meetings they’d like to keep by logging into service.ringcentral.com and download the desired recordings.

Move your users’ previously scheduled meetings to RingCentral Video

Download and run the Calendar Migration Tool

This tool lets an administrator update scheduled RingCentral Meetings to RingCentral Video invitations in bulk for all users.

Access the Calendar Migration Tool:

More information about the Calendar Migration Tool:

Important notes:

The Calendar Migration Tool may not update meeting invitations where the meeting URL text has been changed.
For meeting invitations which are reported as “failed to update” in the audit log, please inform the meeting owner to manually update the invitation to RingCentral Video.
To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.
After your entire account is upgraded to RingCentral Video, the administrator should run the RingCentral Calendar Migration Tool again to catch any meetings still remaining with RingCentral Meetings dial-in information.

Getting started with RingCentral Video

Once your RingCentral Office account has been upgraded to include RingCentral Video, log in to your account through the RingCentral app:

Launch the RingCentral app on your computer or mobile device OR Navigate to app.ringcentral.com
Click or tap the Sign in button.
Select your preferred sign-in method from the login page. Options include signing in using either the RingCentral sign-in form, Google, or Single Sign-on.
Navigate to Video via the left-hand navigation bar to begin using RingCentral Video.

To get the most out of the RingCentral app and RingCentral Video, visit these useful resources:

Video Training

RingCentral Video: Joining Video Meetings

Switching Video Meetings Between Mobile and Desktop Apps

RingCentral App: Using the Call to Video Feature

RingCentral Analytics for IT and System Admins

Frequently Asked Questions

Why is my account being upgraded?

RingCentral Video is an even better video meetings experience. The upgraded video service for your users will include the ability to:

Join meetings with ease: Join instantly from a browser—no download required for guest participants
Meet on the move: Seamlessly switch a live meeting back and forth between mobile and desktop
Multitask like a pro: Go from phone call to video meeting to screen share with just a click
Be more inclusive: Add closed captions for users with a hearing impairment or joining from a noisy environment

Why do I need to uninstall the RingCentral Meetings app and download the RingCentral app?

The RingCentral app has everything you need to work from anywhere and stay connected: team messaging, video meetings, and phone all in one app.

When will the transition to RingCentral Video happen?

Your RingCentral Office account will be upgraded to RingCentral Video as the video meeting during 2021. You will receive advanced notice with details.

I have meetings already scheduled, what will happen?

You will need to update any recurring meetings with new RingCentral Video dial-in phone numbers and meeting IDs, you can use the RingCentral Scheduler for Outlook. You can do this in bulk for your users or catch any meetings they might have missed with the RingCentral Calendar Migration Tool.

Once I transition to RingCentral Video, can I still use or keep RingCentral Meetings for meetings?

No, once the transition is complete, you will use RingCentral Video for all of your video meeting needs. You will no longer be able to access RingCentral Meetings analytics or recordings, so please retain a copy for your records prior to your account’s upgrade.

Can users have both the RingCentral Meetings apps and RingCentral apps installed at the same time?

No. If your users do not uninstall the RingCentral Meetings desktop and mobile app and install the RingCentral app, they will have trouble joining or hosting a meeting from a calendar invite link.

Will my account settings remain the same?

No. When you transition to RingCentral Video, your account settings will also convert to RingCentral Video-specific meeting settings. Learn how to administer RingCentral Video settings for your account.

Does the transition change the cost of my existing plan?

No, video meetings are included in the cost of your current package, and all new features are included at no additional cost.