Upgrading to the RingCentral app

Last updated on March 08, 2022

Table of contents

We are retiring:
  • The RingCentral Classic app
  • The standalone RingCentral Meetings app
  • The RingCentral Phone app
We’re transitioning you to the latest RingCentral app to ensure you don’t lose access to your favorite RingCentral features.
We are also updating your RingCentral meeting services at no additional cost by moving users to RingCentral Video from the older capabilities of RingCentral Meetings, including upgrading users to
  • RingCentral Video Rooms from RingCentral Meetings Rooms
  • RingCentral Room Connector from RingCentral Meetings Room Connector
To quickly and successfully upgrade, admins must complete the required steps on behalf of their users or ensure users complete those steps themselves.
Note: You must have admin rights to your computer to complete these steps. If you don’t, please reach out to your local IT for assistance.

Admin tasks

1. Add RingCentral Scheduler for Microsoft Outlook

The RingCentral Scheduler add-in offers the ability to include RingCentral Video meeting information quickly and directly in a user’s Outlook meeting invite.
As the company Outlook admin, you can deploy the RingCentral Scheduler and uninstall any existing RingCentral Outlook add-ins or plugins for all your users.
  • To deploy the RingCentral Scheduler from the add-in store, learn more here. 
  • If your Outlook Exchange is on-premises and the add-in store is unavailable, learn more here.
If you don’t have Outlook admin capabilities, instruct each user to:
Admin upgrade

2. Uninstall the RingCentral Classic desktop app

The RingCentral Classic app is being replaced with the latest RingCentral app. Instruct your users to uninstall the RingCentral Classic app on their desktop.

3. Uninstall the RingCentral Meetings desktop and mobile apps

The RingCentral app is replacing the standalone RingCentral Meetings desktop and mobile apps. Instruct your users to uninstall the RingCentral Meetings app on their desktop and mobile devices. 

4. Download and install the RingCentral app for desktop and mobile

Installing the RingCentral app for Desktop 

Get started with the RingCentral app

Reference these resources to get the most out of the RingCentral app:

User tasks

1. Add RingCentral Scheduler for Microsoft Outlook

The RingCentral Scheduler add-in offers the ability to include RingCentral Video meeting information quickly and directly in a user’s Outlook meeting invite.
If your admin hasn’t completed this for you, ensure that you:

2. Uninstall the RingCentral Classic desktop app

3. Uninstall the RingCentral Meetings desktop and mobile app

The RingCentral app is replacing the standalone RingCentral Meetings desktop and mobile app. 

4. Download and install the RingCentral app for desktop and mobile

Get started with the RingCentral app

Reference these resources to get the most out of the RingCentral app:
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