Please review and update your billing contact information to ensure you receive all crucial billing information, updates, and notifications.

Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > Zendesk

Release Notes

RingCentral for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Zendesk.

Version 2.2.12

Release date: 6/24/2024

What's new

  • Control and adjust ringtone volume
  • Make warm transfers
  • Improved contact matching
  • Call logs will exclude matching RingCentral contacts
  • Zendesk contacts will not match to RingCentral specific extension numbers

Bug fixes

  • Error message font updated
  • Fixed call history records bug during account switching

Version 24.2.1

Release date: 4/24/2024

What's new

  • Search for RingCentral and Zendesk contacts in one location
  • Contact matching during call logging
  • Browser-based calling (WebRTC) to improve communication and prevent app switching
  • Integrates with Zendesk's latest Talk Partner Edition (TPE) features for Standard Call Object and new Voice Comment 
  • Call queue names are displayed in the Zendesk ticket and the RingCentral for Zendesk app so users can tell if a call is coming from an individual user or a call queue

Version 2.0.10

Release date: 5/22/2023

What's new

  • 10-digit dialing support in Canada
  • Call and Text to 988 support in Canada
  • Change the country name from “Turkey” to “Türkiye”

Version 2.0.9

Release date: 3/31/2022


  • Support Mercury partner brands with dynamic branding framework

Version 2.0.7

Release date: 7/14/2021


  • Limiting the Call history event quantity to improve performance

Version 2.0.4

Release Date: 02/04/2021

What's new

  • Introduce message hub to send SMS, view and download SMS/ Fax/ Voicemail
  • Allow users to select a specific user for logging when there are multiple matched users


Release Date: 08/02/2021

What's new

  • Support calling for RC Unified App
  • Overall UI improvements
© 1999-2022 RingCentral, Inc. All rights reserved.
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.