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Release Notes > Zendesk
Release Notes

RingCentral for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Zendesk.
Version 24.2.1
Release Date: 4/24/2024
What's New
  • Search for RingCentral and Zendesk contacts in one location
  • Contact matching during call logging
  • Browser-based calling (WebRTC) to improve communication and prevent app switching
  • Integrates with Zendesk's latest Talk Partner Edition (TPE) features for Standard Call Object and new Voice Comment 
  • Call queue names are displayed in the Zendesk ticket and the RingCentral for Zendesk app so users can tell if a call is coming from an individual user or a call queue
Version 2.0.10
Release Date: 5/22/2023
What's New
  • 10-digit dialing support in Canada
  • Call and Text to 988 support in Canada
  • Change the country name from “Turkey” to “Türkiye”
Version 2.0.9
Release Date: 3/31/2022
  • Support Mercury partner brands with dynamic branding framework
Version 2.0.7
Release Date: 7/14/2021
  • Limiting the Call history event quantity to improve performance
Version 2.0.4
Release Date: 4/2/2021
What's New
  • Introduce message hub to send SMS, view and download SMS/ Fax/ Voicemail
  • Allow users to select a specific user for logging when there are multiple matched users
Release Date: 2/8/2021
What's New
  • Support calling for RC Unified App
  • Overall UI improvements
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