Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you.

ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you.

ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

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Release Notes > Zendesk

Release Notes

RingCentral for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Zendesk.

Version 2.4.1

Release date: 1/21/2025

What's new

Allow the host to drop off during audio conference calls (Beta)

Version 2.4.0

Release date: 12/12/2024

What's new

Display call queue status in the call history
Set up the option to only clog calls upon answering a call queue call
Remove the To Voicemail action from call queue calls

Version 2.3.0

Release date: 11/19/2024

What's new

Integration Console release: Admins must connect and authorize their Zendesk accounts using the Integration Console
Activity Sync release: Users can now log call activity from any RingCentral-enabled device

Bug fixes

Fixed compatibility issues with auto-creating tickets with TPE
Fixed issue with users getting blocked from call controls after logging a call

Version 2.2.5

Release date: 10/30/2024

Bug fixes

Fixed compatibility issue when the telephony backend changes the SIP registration interval from 60 to 120 seconds.

Version 2.2.4

Release date: 7/29/2024

What's new

Remove redundant fields from Ticket object.
Add additional field in the Call and Voice comment object
Use Zendesk TPE APIs to open Ticket details and User details page

Improvements

Show the recording indicator when recording starts during an ongoing call.

Version 2.2.12

Release date: 6/24/2024

What's new

Control and adjust ringtone volume
Make warm transfers
Improved contact matching
Call logs will exclude matching RingCentral contacts
Zendesk contacts will not match to RingCentral specific extension numbers

Bug fixes

Error message font updated
Fixed call history records bug during account switching

Version 24.2.1

Release date: 4/24/2024

What's new

Search for RingCentral and Zendesk contacts in one location
Contact matching during call logging
Browser-based calling (WebRTC) to improve communication and prevent app switching
Integrates with Zendesk's latest Talk Partner Edition (TPE) features for Standard Call Object and new Voice Comment
Call queue names are displayed in the Zendesk ticket and the RingCentral for Zendesk app so users can tell if a call is coming from an individual user or a call queue

Version 2.0.10

Release date: 5/22/2023

What's new

10-digit dialing support in Canada
Call and Text to 988 support in Canada
Change the country name from “Turkey” to “Türkiye”

Version 2.0.9

Release date: 3/31/2022

Feature

Support Mercury partner brands with dynamic branding framework

Version 2.0.7

Release date: 7/14/2021

Feature

Limiting the Call history event quantity to improve performance

Version 2.0.4

Release date: 4/2/2021

What's new

Introduce message hub to send SMS, view and download SMS/ Fax/ Voicemail
Allow users to select a specific user for logging when there are multiple matched users

VERSION 2.0.3

Release date: 2/8/2021

What's new

Support calling for RC Unified App
Overall UI improvements

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