Access, service, and grow your account from here.
Search
Contact us
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
Search resources
Submit a case
Contact us
FOR SALES
FOR SUPPORT
My next steps
0
Action required
Your credit card on file is about to expire. Update now
Great job!
You're all caught up.
Check back here to make the most of your RingCentral plan.

RingCentral for Salesforce

December 20, 2019

This article contains a historical record of new features, improvements and bug fixes for the RingCentral for Salesforce app.

What's New?

RingCentral for Salesforce Version 6.5
Release Date: 10/21/2019
Improvements
  • Support Case entity in Salesforce for "Related to" field
  • More real estate for dialer while logging call
  • Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
  • Visual indication showing call states like ringing, on hold, disconnected, etc.
  • Easy access to all call controls
  • Search capability in “Name” and “Related To” field when there are multiple matches
  • Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
  • Ability to edit already logged call note from right within the integration
Bug Fixes
  • Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed
RingCentral for Salesforce Version 6.4.5
Release Date: 09/17/2019
New Features
  • Salesforce Reporting (Beta) -  reporting capabilities allows tracking a user's or teams' data:
    • Summary of total calls
    • Average duration per call
    • Average calls per day
    • Call disposition
    • Call direction
  • Auto-select 'Name' and 'Related To' when there is only one contact match
  • Update domain name configuration for AT&T domain restriction
Improvements
  • Allow user to type and search their Direct Line number(DL) in Salesforce app’s Setting
  • Add logout check mechanism of Auth-Token under multiple-tabs scenarios to avoid inconsistent data storage sync
Bug Fixes
  • Add caching mechanism for presence to avoid backend performance impact
  • Fix the duplicate records showed by contact match while doing call logging
  • Ignore delimiter and extension number in Call to dial function
  • Saving logs sometimes meet error: "Illegal assignment from Decimal to Time" now fixed.
RingCentral for Salesforce Version 6.0
Release Date: 01/15/2019
New Features
  • Call history and offline call logging
  • Active call controls - mute, end, transfer, hold call
  • View Contact details and create account, lead, contact and opportunity directly from call history
  • Multi-call log
  • Schedule Meetings
  • Set presence
  • Auto Log Notes
  • Auto-fill contact lookup (From dialer for calling, Texting)
  • View messages- voice, fax and text
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.