RingCentral for Salesforce
December 20, 2019
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This article contains a historical record of new features, improvements and bug fixes for the RingCentral for Salesforce app.
RingCentral for Salesforce Version 6.5
Support Case entity in Salesforce for "Related to" field
More real estate for dialer while logging call
Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
Visual indication showing call states like ringing, on hold, disconnected, etc.
Easy access to all call controls
Search capability in “Name” and “Related To” field when there are multiple matches
Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
Ability to edit already logged call note from right within the integration
Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed
RingCentral for Salesforce Version 6.4.5
Salesforce Reporting (Beta) - reporting capabilities allows tracking a user's or teams' data:
Summary of total calls
Average duration per call
Average calls per day
Auto-select 'Name' and 'Related To' when there is only one contact match
Update domain name configuration for AT&T domain restriction
Allow user to type and search their Direct Line number(DL) in Salesforce app’s Setting
Add logout check mechanism of Auth-Token under multiple-tabs scenarios to avoid inconsistent data storage sync
Add caching mechanism for presence to avoid backend performance impact
Fix the duplicate records showed by contact match while doing call logging
Ignore delimiter and extension number in Call to dial function
Saving logs sometimes meet error: "Illegal assignment from Decimal to Time" now fixed.
RingCentral for Salesforce Version 6.0
Call history and offline call logging
Active call controls - mute, end, transfer, hold call
View Contact details and create account, lead, contact and opportunity directly from call history
Auto Log Notes
Auto-fill contact lookup (From dialer for calling, Texting)
View messages- voice, fax and text
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