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Welcome to MyRingCentral

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Account overview

Welcome to MyRingCentral

Hi, ${extension.contact.firstName}!

RingCentral for Salesforce

December 20, 2019

Download the latest version here

This article contains a historical record of new features, improvements and bug fixes for the RingCentral for Salesforce app.

What's New?

RingCentral for Salesforce Version 6.5

Release Date: 10/21/2019

Improvements

Support Case entity in Salesforce for "Related to" field
More real estate for dialer while logging call
Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
Visual indication showing call states like ringing, on hold, disconnected, etc.
Easy access to all call controls
Search capability in “Name” and “Related To” field when there are multiple matches
Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
Ability to edit already logged call note from right within the integration

Bug Fixes

Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed

RingCentral for Salesforce Version 6.4.5

Release Date: 09/17/2019

New Features

Salesforce Reporting (Beta) - reporting capabilities allows tracking a user's or teams' data:
- Summary of total calls
- Average duration per call
- Average calls per day
- Call disposition
- Call direction
Auto-select 'Name' and 'Related To' when there is only one contact match
Update domain name configuration for AT&T domain restriction

Improvements

Allow user to type and search their Direct Line number(DL) in Salesforce app’s Setting
Add logout check mechanism of Auth-Token under multiple-tabs scenarios to avoid inconsistent data storage sync

Bug Fixes

Add caching mechanism for presence to avoid backend performance impact
Fix the duplicate records showed by contact match while doing call logging
Ignore delimiter and extension number in Call to dial function
Saving logs sometimes meet error: "Illegal assignment from Decimal to Time" now fixed.

RingCentral for Salesforce Version 6.0

Release Date: 01/15/2019

New Features

Call history and offline call logging
Active call controls - mute, end, transfer, hold call
View Contact details and create account, lead, contact and opportunity directly from call history
Multi-call log
Schedule Meetings
Set presence
Auto Log Notes
Auto-fill contact lookup (From dialer for calling, Texting)
View messages- voice, fax and text