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What’s New
This is the April Release Note Summary.
RingCentral may update these Release Notes to document additional resolved and known issues.
Digital channels now allow you to preview PDFs without downloading them. Additionally, you can rotate images and PDFs by 90 degrees clockwise or counterclockwise.
A new Queue Performance without Callback execution report is available. Use it to track the total number of queued customer interactions excluding callbacks, to analyze queue efficiency, monitor workload distribution, identify bottlenecks, and improve customer service and overall operational performance.
Four new transfer-related metrics and one new attribute improve visibility into agent transfer behavior. Use them along with existing transfer attributes (Transfer Type, Warm Transfer Type, and Agent Transfer Destination Source Type) for complete call transfer monitoring:
A set of new SLA metrics in the Queue folder focus on calls that are answered from queues. These metrics track performance based only on handled interactions:
The following new metric is available for callback interactions:
The following new attributes can be used for compliance purposes in specific regions:
The following billing-related attributes and metrics now include the word Billing in their names, to distinguish them from attributes and metrics related to interaction categories: