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Release Notes

RingCX for Zendesk | March 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.
Version 24.1.2 GA (ZD 24.1.2-49)
Release date: March 29, 2024
Main feature
  • Support inbound voice and manual outbound (including suggest-to-dial) 
  • Support callback and three outbound dialers (preview, predictive, progressive)
  • Support inbound digital in My messages (SMS, email, web chat, Facebook, Twitter, Instagram, WhatsApp channels)
  • Support contact match/search/linking to existing Zendesk records 
  • Log the ended voice and digital interactions to Zendesk as tickets 
  • Localization for RingCX for Zendesk
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