Access, service, and grow your account from here.
AU
Australia En
Canada En
Canada Fr
France Fr
Germany De
Italy It
Singapore En
Spain Es
Portugal Pt
United Kingdom En
United States En
Search
Contact us
Recommended
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
FOR SALES
1 (888) 898-4591
FOR SUPPORT
1 (888) 898-4591
Search resources
Submit a case
Contact us
FOR SALES
FOR SUPPORT
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Account overview
Account
Support resources
Support
Analytics
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Home > RingCX > Agents

RingCX Agents

Overview
Intro to the agent interface
Logging in to the agent interface
Navigating the agent interface
Changing your agent state
Setting your session to start taking calls
Updating agent login session 
Intro to call controls
Intro to incoming calls for agents
Intro to scripts in the agent interface
Intro to My messages
Intro to All messages mode
Intro to outbound dialing for agents
Making a manual outbound call
Calls
Taking an incoming call 
Taking notes as an agent
Transferring a call 
Dispositioning a call 
Accessing and performing a callback in the agent interface
Requeueing a call 
Scheduling a callback in the agent interface
Making an outbound call with the predictive dialer 
Making an outbound call with the preview dialer 
Calling an expert on RingEX in the agent interface
Reporting a call quality issue 
Digital interactions
Intro to agent chat in RingCX
Managing your chats in RingCX
Understanding chat agent states in RingCX
Accepting or declining a pending chat in RingCX
Sending an outbound SMS message
Stats 
Intro to agent stats in RingCX
Understanding chat stats in RingCX
Understanding daily stats in RingCX
Understanding inbound stats in RingCX
Understanding outbound stats in RingCX
Scripts and notes
Using an agent script in RingCX
Using the knowledge base in a RingCX script
Using AI-generated transcripts and summaries for agents in RingCX
Get started
Navigating the Engage Voice agent interface
Setting your session to start taking calls
Changing your agent state
Search for more
Calls
Making an outbound call with the predictive dialer
Calling an expert on RingEX
Requeueing a call
Search for more
Agent scripts and notes
Using an agent script
Using the knowledge base in a script
Taking notes as an agent
Search for more
Chat
Accepting and declining chats
Understanding chat agent states
Search for more
Agent stats
Intro to agent stats
Understanding daily stats
Understanding inbound stats
Search for more
Messages or interactions
Intro to All messages
Intro to My messages
Search for more
Supervisor
Understanding supervisor dashboards
Using supervisor coaching tools
Monitoring an agent's call as a supervisor
Search for more
System Status
Legal
Cookie preferences
Cookie notice
Do not sell or share my personal data
Privacy Notice
Contact us
© 2022 RingCentral, Inc. All rights reserved.
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.