Porting

Moving your local Australian number to RingCentral? Follow these steps to ensure your number transfer goes smoothly.

If you are porting in to RingCentral

If you are transferring more than 100 numbers from the same carrier, please let us know here as we assist with project-based porting. Your number must be active with your provider in order for it to be transferred to RingCentral. You may cancel your phone service after the transfer is complete.

Duration

Porting time is from Monday to Friday, between 9:00 AM and 5:00 PM in the country of origin. The porting window is 0-3 hours. This process usually takes around 10 to 16 weeks to complete after you’ve submitted your request through your RingCentral account. However, the timing may depend on your current service provider or the complexity of the request.
Please refer to the estimates below for an idea how long porting might take to complete:
  • Australia Toll-Free SLA:  10-16 weeks
  • Australia Local SLA:  10-16 weeks

Overview

verifying number porting icon

1. Verifying

The information needed to port your number will be collected when you create your order in your RC Admin Portal. For complete instructions on how to submit your request, please click here.
porting number icon

2. Porting

Our Number Transfer team will send your transfer request to your current service provider.  Once the order is complete, you will receive an email stating that we have submitted the transfer request. 
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3. Checking the status of your current number transfer

After completing your request online, you can see the status of your request in the Phone Numbers tab of your online account, below Phone System. Click Transferred and you will see the Transfer Orders on the screen. If information mismatch occurs, it will be shown on the Transfer Orders section. Instruction on the issue and how to correct it will be available in this section when the order is clicked.
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4. Success!

Once the calls are routing via RingCentral correctly, we will notify you via email to confirm that your number(s) have ported successfully.

How it works

To view the complete Porting submission process, additional resources, click here.

Need help?

The Number Transfer Department can be reached via email at global.porting@ringcentral.com.
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