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RingEX
All topics

RingEX

Welcome to the app
Getting started
Setting up your experience
Settings
Using the app
Resources
Admins
Getting started
Account setup
Account management
Call handling and forwarding
Billing
Analytics
Developer tools
Troubleshooting
Deskphones
Setup and management
Features
FAQ
Troubleshooting
Alcatel-Lucent
Avaya
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Snom
Unify
Yealink
Phone calls
Call handling and forwarding
Make and receive calls
Voicemail
Call recordings
Audio conferencing
Troubleshooting
Chat, fax, and text
Chat
Fax
Text messages
Troubleshooting
Video meetings
Getting started
Attend video meetings
Schedule video meetings
Host video meetings
Manage settings
Manage recordings
Troubleshooting
Other
Integrations
Getting started
HubSpot
Microsoft Teams
Microsoft
Google
Integration Console
VDI integration
Salesforce
Zendesk
PCI Pal
RingCentral Archiver
Slack
Other integrations
AI Tools
AI Assistant
AI Receptionist
RingSense

Welcome to the app Getting started

What is RingEX?

Intro to the RingCentral app Intro to Workspace in the RingCentral app Global RingEX FAQs RingCentral app FAQs RingCentral Phone app End-of-Life and End-of-Support Intro to Global RingEX Pairing and using a paired deskphone with the RingCentral app

Getting the app

Downloading and installing the app Set Password at First Login on the RingCentral Online Account or App

Touring the app

Switching between accounts Navigating the RingCentral app Exploring the new app layout Getting help in the apps
Frequently asked questions
How do I set up my voicemail greeting?
How do I monitor live calls from the app?
How do I pair my deskphone with the app?
How do I keep calls from going straight to voicemail?
How do I change or reset an account password?
How do I add user extensions in the RingCentral app or Admin Portal?
Popular video tutorials
Making a call
Learn how to make calls, reach contacts, and return recent calls—all in a few clicks.
Transferring a call
Learn how to transfer a call in the RingCentral app.
Resetting voicemail PIN
Easily reset your PIN to access voicemail messages from a deskphone or outside line.
Setting up call forwarding rules
Streamline your call forwarding setup.
Updating your caller ID
Easily recognized caller IDs build customer trust.
Setting up Voicemail
Learn how to change your voicemail greeting from the RingCentral desktop app.
Answering calls
Learn how to answer calls in the RingCentral desktop app.
Forward all calls
Learn how to forward all calls to voicemail, to another number, or to an announcement.
 Controlling active calls
Learn about active controls when using the desktop app.
Adding people to a active call
Learn how to add additional people to an active phone call.
Company call handling
Customize how you want your main company number to ring.
Call handling for Admins
Use the Admin Portal to set up phone settings for users within your account.
Personal call handling
Set up where calls ring, when greetings play, and what happens to missed calls.
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Additional resources
Check system status
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Learn from community
Discuss solutions and ideas with other RingCentral users.
Explore release notes
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