Frequently asked questions
Popular video tutorials
Making a call
Learn how to make calls, reach contacts, and return recent calls—all in a few clicks.
Transferring a call
Learn how to transfer a call in the RingCentral app.
Resetting voicemail PIN
Easily reset your PIN to access voicemail messages from a deskphone or outside line.
Setting up call forwarding rules
Streamline your call forwarding setup.
Updating your caller ID
Easily recognized caller IDs build customer trust.
Setting up Voicemail
Learn how to change your voicemail greeting from the RingCentral desktop app.
Answering calls
Learn how to answer calls in the RingCentral desktop app.
Forward all calls
Learn how to forward all calls to voicemail, to another number, or to an announcement.
Controlling active calls
Learn about active controls when using the desktop app.
Adding people to a active call
Learn how to add additional people to an active phone call.
Company call handling
Set up how your company number rings and routes incoming calls.
Call handling for Admins
Use the Admin Portal to set up phone settings for users within your account.
Personal call handling
Set up where calls ring, when greetings play, and what happens to missed calls.
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