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Introduction to Analytics Quality of Service
| RingEX
Last updated on March 08, 2022
Quality of Service (QoS) analytics provides near real-time information on the global health of RingCentral Phone, RingCentral Video, and RingCentral Webinar to monitor and troubleshoot potential issues. QoS has comprehensive dashboards with interactive graphical representations and detailed quality data for every call, meeting, and webinar.
You can access the Quality of Service tab via the left navigation bar in the Analytics Portal.
Use QoS reports to:
- Identify root causes of issues and areas for infrastructure improvement based on call/meeting quality patterns. Correct quality issues before they become disruptive to the organization.
- Effectively manage individual user escalations.
- Identify problematic calls and identify potential causes.
- Analyze call, meeting, and webinar quality data & user-generated events during or after a meeting to identify root causes of quality issues.
Availability
- Available to RingEX Standard, Premium, and Ultimate tiers.
- Can be accessed by users with Super Admin Role/Permissions. See User Roles and Permissions for more information about setting access for your users.
- Access to the Meetings tab is enabled for RingCentral Video customers.
- Access to the Webinars tab is enabled for RingCentral Webinar customers.