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Release Notes > RingSense for RingCX > Q2 2024

Release Notes

RingSense for RingCX | Q2 2024

Stay up to date with the latest features, improvements, and bug fixes for RingSense for RingCX.

Q2 2024

April 2024

Introduced the following features:

Coaching Report: New admin report for admins to understand coaching activities in their organization, learn more about reports here

Usability Improvements: The 'Share' button is automatically enabled as we recognize that the user entered the email

May 2024

Introduced the following features:

Usability Improvements: Preserving previous page position on call list, aligning speaking metrics on Call Details and Powerskills tabs

June 2024

Introduced the following features:

AI-Powered Scorecard: Realize significant time savings using our AI-powered scorecards that automatically fill out scorecard questions based on what was discussed in the call. Managers may override the scores at any time as required. If you are an Admin, you can enable it by selecting Call Types under Admin Setting > Organization. Then, assign the right Call Categories to relevant scorecards under Admin Setting > Scorecard. Refer to support document for more information on setting up scorecards here.