Engage Voice | Intro to accounts, users, and permissions

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About the platform

The platform offers a cloud-based CCaaS (Contact Center as a Service) model that users can customize to fit their unique needs. Our primary goal is to provide contact centers with the best tools possible to help users shape and grow their business.
 
As a result, we build our products with our end-users in mind, serving inbound, outbound, and blended contact centers with voice, chat, and analytics tools. These come packaged within an agent and supervisor interface (Agent), an admin interface (Admin), and an analytics interface (Analytics) used for tracking, monitoring, and analyzing contact center activities.

Our infrastructure

As a cloud-based provider, our main priority is to ensure uninterrupted contact center services. To achieve this, we've partnered with the most secure and reliable web service platform in the industry.
 
We've also built an open RESTful API (application programming interface) that gives you access to the information and functionalities you need, however you choose to use them.

Our services

  • Agent: An agent interface with inbound, outbound, and blended voice and live chat capabilities, a built-in softphone, internal chat services, scripting, callback tools, agent stats, and supervisor monitoring and coaching tools
  • Admin: An administrator interface with configuration tools for inbound call routing, agent scripting, outbound dialing, IVR services, and live inbound and outbound customer chats
  • Analytics: An analytics interface with reporting tools that offer insight into contact center activities via historical reporting, scheduled reports, and customizable real-time reporting dashboards
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