The platform offers a cloud-based CCaaS (Contact Center as a Service) model that users can customize to fit their unique needs. Our primary goal is to provide contact centers with the best tools possible to help users shape and grow their business.
As a result, we build our products with our end-users in mind, serving inbound, outbound, and blended contact centers with voice, chat, and analytics tools. These come packaged within an agent and supervisor interface (Agent), an admin interface (Admin), and an analytics interface (Analytics) used for tracking, monitoring, and analyzing contact center activities.