Engage Voice | Logging in to the platform
About logging in to the platform
We’ve made accessing the platform easy and convenient for you. Using one account, you can easily log in to either the admin, analytics, or agent interface.
If you have access to Agent, Admin, and Analytics, you will have access to selecting the Admin, Analytics, and Agent tiles after logging in. However, if you only have access to one interface (for example, the agent interface), then you will be automatically directed to that interface and forego the interface selection.
Let’s take a look at how it all works.
How to log in to the platform
If you’d like to log in to the platform, follow these steps:
1. Navigate to engage.ringcentral.com
2. Select your preferred sign-in method. Options include signing in using RingCentral, Google, or Single Sign-on (we’ll discuss signing in using each of these methods below)
Logging in using RingCentral
To log in using your RingCentral email address or phone number, follow these steps:
1. Enter your email address or phone number
2. Click the Next button
3. If you logged in using your phone number, you can enter your extension number in the Extension (optional) field. Please note: You may need to specify your extension if you are sharing the same phone number in your account and to avoid logging in as a different user
4. Enter your password
5. Click the Sign In button. If you select Stay signed in, you will be automatically logged in to your account the next time you visit the site
6. If you've been granted access to multiple platforms, select the tile of the interface you’d like to log in to (Agent, Admin, or Analytics)
Logging in using Google
To log in using your Google credentials, follow these steps:
1. Click the Google button to navigate to the Google login page
2. Sign in with your Google account using one of the following method
A. If you have logged in before using your Google account credentials, select your Google account to log in automatically
B. If this is your first time logging in
1. Enter your Google email address or phone number
2. Click the Next button
3. Enter your password
4. Click Next to navigate to a page requesting access to your Google account
5. Select Allow to finish signing in to the platform
3. If you've been granted access to multiple platforms, select the tile of the interface you’d like to log in to (Agent, Admin, or Analytics)
Please note: If your Google account has been provisioned with Google G Suite, you may be redirected to the Google G Suite login page. Enter your login credentials, and then click Sign In.
Logging in using Single Sign-on
To log in using SSO, follow these steps:
1. Click the Single Sign-on button
2. Enter your email address to confirm your identity
3. Click Submit
4. You will be asked to enter your company's Identity Provider (IdP) login. Enter your Username and Password
5. Click the Sign In button
6. If you've been granted access to multiple platforms, select the tile of the interface you’d like to log in to (Agent, Admin, or Analytics)
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