Now that we’ve reviewed the groups page, let’s discuss what you’ll find on the platform’s configuration pages. Configuration pages contain settings related to a specific feature within the platform, and they can be found at three different levels: the product level, the group level, and the group component level.
A product-level configuration page refers to any non-group-based configuration pages that appear when you select one of the sliding tray settings within a product menu option.
Group-level configuration pages can be found beside your product-level pages. The only difference between the two is that group-level pages allow for group configuration — like the Queues or Campaigns pages, for example. The Priority Groups and Leads pages are examples of product-level configuration pages.
Group configuration pages will be referenced by product, so in Routing, this will be referred to as the dial group level.
The group component-level configuration page is where you can create or edit a group component. This will be referenced by product subcategory, so in Routing, we’ll call this the queue level, and in Dialing, we’ll call this the campaign level.
While the settings on a configuration page will differ depending on which part of the platform you’re in, you will find some common features shared across the majority of configuration pages. Let’s review some of these common features now.