Engage Voice
Adding a user extension without an assigned device

If you’d like to create a user in RingCentral Office so they can access the RingCentral Office online portal as well as any other apps your company may use (e.g., the RingCentral app or Engage products), you must first create a user extension. In Intro to RingCentral Office users, we discussed user extensions. 
 
For the purpose of this article, we’ll discuss how to create a user extension without an assigned device.

Adding user extensions without assigned devices

To add a user extension without an assigned device, follow these steps:
1. Log in as an administrator in your RingCentral Office account 
2. In the Admin Portal, select the Users tab via the top menu bar
3. Under User List in the left pane, select Unassigned Extensions
4. Click the Add User button to open the Add Users modal window
5. Select either the Domestic or International radio button
6. If you selected International, select the country
7. Click Next
8. Select Add Users without Devices
9. Enter the number of users you want to add in the Qty field
10. Select either Yes or No from the With Numbers dropdown menu 
11. Select an option from the Cost Center dropdown
12. If you selected Yes from the With Numbers dropdown menu, select a State, Area Code, and Number Option for the number(s)
13. Select the location of the number via the Site dropdown option
14. Click Add
15. Review your order summary and select Next when you’re ready
16. Select Ok in the Alert modal window

Configuring user extensions without a device

Now that we’ve review how to create a user extension without a device, let’s the following settings you’ll have to configure:
  • Qty: Number of user extensions you’d like to add
  • With Numbers: Indicates if you want to purchase and assign a new phone number to the user extension. Options include Yes or No
  • Cost Center: Assigns your number purchases to a department or an individual based on cost center codes, which will help companies manage and monitor the expenses for cost control and budget planning
  • State: Appears when you select Yes from the With Numbers, indicates the state in which you want to attach to the new number
  • Area Code: Appears when you select Yes from the With Numbers, indicates the area code in which you want to attach to the new number
  • Number Option: Appears when you select Yes from the With Numbers, allows you to choose a number to assign to the user if one is already available for the area code you choose. If a number isn’t already created for the selected area code, select New numbers from the dropdown
  • Site: Physical location with which you want to associate the user extension. Site locations are configured in the Company Info tab under the Phone System menu
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