Once you have a Caller ID bucket, you can add it to any campaign you like. Now, when a call goes out on that campaign, the system will look through that bucket and select a phone number that’s closest to the area code of the lead you’re calling. It will attach that Caller ID to the outgoing call so that the lead sees the Caller ID number from the bucket, not the actual phone number from which the agent or system is dialing.
Remember — in order to comply with industry regulations, those alternate Caller IDs must be tied to an active inbound service ready to provide your company name and a way for leads to request placement on the DNC list.
As part of your Caller ID bucket service, we will take all the phone numbers in your Caller ID bucket and attach them to an appropriately configured inbound queue (of your choice) so those leads have a valid, active phone number to call back for the information and/or services they need.
Please note that you can use the same Caller ID bucket for multiple campaigns, or you can request multiple buckets and assign them to campaigns however you like.