1. Navigate to Routing > Queues via the left-hand navigation bar.
2. Select a queue from the groups page.
3. Click on the Queue Events tab from the queue configuration panel.
4. Under the Queue Event Settings section, configure these settings as needed (see the next section below for more info).
5. Scroll down to the Queue Event Configuration section and select the Add Queue Event button to open the Queue Event Configuration modal window.
7. Set a Rank for the event type.
8. Set the Duration (in seconds) of the event.
9. Configure the remaining settings as needed.
10. Click Ok to close the modal window.
11. Click the Save button at bottom right to save your changes.