a. Drag a Rec Audio node onto the canvas and place in between the Play Audio node and the Hangup node
b. Connect the Play Audio node to the Rec Audio
c. Connect the Rec Audio node to the Hangup node
a. Drag that Route node farther to the right to leave enough space for three nodes
b. Drag a second Get Input node onto the canvas to the upper right of the first Get Input node
c. Drag a Say Var node onto the canvas and place it to the right of the second Get Input node
d. Drag a third Get Input node onto the canvas and place it between the Say Var node and the Route node
e. Connect the first Get Input node to the second Get Input node, the second Get Input node to the Say Var node, the Say Var node to the third Get Input node, and the third Get Input node to the Route node
f. Connect the third Get Input node to the second Get Input node
g. Connect the second Get Input node to itself to create a looping arrow
h. Connect the third Get Input node to itself to create a looping arrow
a. Select 1 under Selection(s)
b. Click OK to close the modal window
a. Enter a new name in the Node Id field. Name this node AccountNumbers
b. Select Min & Max under the Type dropdown menu
c. Check the Enable Speech Recognition box (optional)
d. Ensure the Save Input for Reporting box is checked if you want to save information for reporting
e. If you checked the Enable Speech Recognition box, use the Language field to choose a language
f. Select audio files via the audio file fields as desired
g. If you checked the Enable Speech Recognition box, then select Numeric Only from the Speech Rec. Type field (assuming the account numbers are exclusively numeric digits)
h. Enter 5 in the Min Length field
i. Enter 5 in the Max Length field
j. Enter a number in the Response Timeout field
k. Enter a number in the Total Attempts field
l. Click OK to close the modal window
a. Select Any
b. Click OK to close the modal window
a. Enter a name in the Node Id field (optional)
b. Select sayDigits under the Type dropdown menu
c. Select audio files via the audio file fields as desired
d. Enter ‘$AccountNumbers’ in the Say Value field (Please note: If you named the second Get Input node something other than ‘AccountNumbers,’ enter a ‘$’ followed by whatever you named it)
e. Click OK to close the modal window
a. Enter a new name in the Node Id field (optional)
b. Select Exact Input under the Type dropdown menu
c. Check the Enable Speech Recognition checkbox (optional)
d. Ensure the Save Input for Reporting box is checked if you want to save information for reporting
e. If you checked the Enable Speech Recognition box, use the Language field to choose a language
f. Select audio files via the audio file fields as desired
g. Under DTMF Input, enter a “1” and a “2” to represent the two choices callers can make. You must click Add Input to generate the field for the second digit (Please note: This field will be called Speech Input if you checked the Enable Speech Recognition box)
h. Enter a number in the Response Timeout field
i. Enter a number in the Total Attempts field
j. Click OK to close the modal window
a. Select 1 under Selection(s)
b. Click OK to close the modal window
a. Select 2 under Selection(s)
b. Click OK to close the modal window
a. Select error
b. Click OK to close the modal window
a. Select error
b. Click OK to close the modal window
a. Enter a new name in the Node Id field (optional)
b. Select an audio file via the Record Prompt field
c. Type a name in the File Name field
d. Click the Append Audio box if you want to uncheck this box and turn off this setting
e. Click the Play Beep box if you want to uncheck this box and turn off this setting
f. Enter a number in the Max Duration field
g. Enter a number in the Silence Duration field
h. Click OK to close the modal window