Another tool you’ll encounter when building a basic IVR is the Date Time node. This node allows you to determine schedule-based branching in your IVR. In many cases, you might use this node to determine whether a call can be transferred to a live agent.
For example, if callers phone in when your call center is open, the Date Time node can send calls along one pathway, but if it’s closed, it can send them along another.
The Date Time node also allows you to create multiple schedules for the same pathway. You might want multiple schedules, for example, if you want different schedules for different days of the week.
Say your call center is open all day during the week but has more limited hours on the weekend. You might want to create one schedule for Monday through Friday and a different one for Saturday and Sunday.
Since the Date Time node determines which pathway a call will take, you can connect multiple arrows from the Date Time node to the nodes that follow. Keep in mind that you’ll need to configure connector arrow properties for each arrow that extends from the Date Time node.