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Stay up to date with the latest features, improvements, and bug fixes for RingCentral MVP Core.
Version 21.3
Release Date: November 2 through December 21
Admin
Admin Portal enhancements
Global header redesign: A simplified version that provides the ability to perform core tasks more efficiently.
Archiver settings and permissions: New settings for the admin and user levels providing more granular control.
Copy and assign a user extension using licenses
Permanent end user phone settings
Business hours
Call forwarding
Voicemail
Call Handling
Business hours
Call forwarding
Voicemail
Call Handling
Call Queue Manager enhancements
Added a “Messages” call queue manager permission which can be assigned to users who listen to call queue voicemails and return missed calls.
Increased the maximum number of managers per call queue from 15 to 50.
Renamed the call queue manager permission “Members Only” to “Member Management”.
Added a navigation link to the Analytics portal from the Call Queue Management portal which is displayed when the manager has at least one Analytics permission.
Call Queue message notification enhancements
Added the ability to specify if voicemail messages and/or received faxes should be included in email notifications.
Added the ability to specify if email notifications should be sent to both call queue managers and other email addresses or other email addresses-only.
Phones and Devices
Added models available in the US, Canada, and the United Kingdom
Assisted provisioning added in the US, Canada, and the United Kingdom.
Yealink desk phone models; T53, T53W, T54W.
Version 21.3.1
Release Date: August 13 through October 5
Bug fixes
Version 21.3.2
Release Date: August 30 through October 19
Ray Baum's compliance
RingCentral is introducing a new method and format by which emergency addresses will be managed. These addresses are utilized to dispatch emergency responders when a RingCentral user makes an emergency call.
Permanent End User Phone Settings
Users are enabled to configure work hours in phone settings. If users set work hours to a specific schedule, they are enabled to configure different call forwarding flow for work hours and after hours. For after hours call forwarding settings, users are now redirected to the Admin Portal to make changes.