Accédez à votre compte, entretenez-le et faites-le évoluer à partir d’ici.
CA
Australie
En
Canada
En
Canada
Fr
France
Fr
Allemagne
De
Italie
It
Singapour
En
Espagne
Es
Portugal
Pt
Royaume-Uni
En
États-Unis
En
Rechercher
Communiquez avec nous
Envoyer un cas
La façon la plus rapide d'entrer en contact avec le bon spécialiste pour votre problème. Vous obtiendrez une réponse en moins de 48 h.
Communiquez avec nous
Call support
Contact sales
Rechercher des ressources
Envoyer un cas
Communiquez avec nous
Call support
Contact sales
SHORTCUTS
Sign in
Sign out
Home
>
RingCX
> Agents
RingCX Agents
Overview
Intro to the agent interface
Logging in to the agent interface
Navigating the agent interface
Changing your agent state
Setting your session to start taking calls
Updating agent login session
Intro to call controls
Intro to incoming calls for agents
Intro to scripts in the agent interface
Intro to My messages
Intro to All messages mode
Intro to outbound dialing for agents
Making a manual outbound call
Calls
Taking an incoming call
Taking notes as an agent
Transferring a call
Dispositioning a call
Accessing and performing a callback in the agent interface
Requeueing a call
Scheduling a callback in the agent interface
Making an outbound call with the predictive dialer
Making an outbound call with the preview dialer
Calling an expert on RingEX in the agent interface
Reporting a call quality issue
Digital interactions
Intro to agent chat in RingCX
Managing your chats in RingCX
Understanding chat agent states in RingCX
Accepting or declining a pending chat in RingCX
Sending an outbound SMS message
Stats
Intro to agent stats in RingCX
Understanding chat stats in RingCX
Understanding daily stats in RingCX
Understanding inbound stats in RingCX
Understanding outbound stats in RingCX
Scripts and notes
Using an agent script in RingCX
Using the knowledge base in a RingCX script
Using AI-generated transcripts and summaries for agents in RingCX
Get started
Navigating the Engage Voice agent interface
Setting your session to start taking calls
Changing your agent state
Search for more
Calls
Making an outbound call with the predictive dialer
Calling an expert on RingEX
Requeueing a call
Search for more
Agent scripts and notes
Using an agent script
Using the knowledge base in a script
Taking notes as an agent
Search for more
Chat
Accepting and declining chats
Understanding chat agent states
Search for more
Agent stats
Intro to agent stats
Understanding daily stats
Understanding inbound stats
Search for more
Messages or interactions
Intro to All messages
Intro to My messages
Search for more
Supervisor
Understanding supervisor dashboards
Using supervisor coaching tools
Monitoring an agent's call as a supervisor
Search for more
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.