RingCentral Contact Center | Overview

Overview
Difference between RingCentral Contact Center and RingCentral Office - This article compares which needs are addressed by RingCentral Contact Center and RingCentral Office.
Directory Sync - Overview - Learn more about RingCentral Contact Center Directory Sync.
Point of Contact (POC) - Overview - Find out how to create new and edit an existing point of contact.
Pulse - Overview - This article links all the information regarding Pulse for your RingCentral Contact Center service.
RingCentral Contact Center Integrations 19.1 - Release Notes - Read about RingCentral Contact Center Integrations 19.1 - Release Notes.
Stations Overview - Get more essential information about RingCentral Contact Center Stations.
Studio - Actions Overview - Learn how to navigate Actions which provide the foundation for developing a script.
Team Sync - Overview - This article describes the Team Sync feature offered by RingCentral Contact Center.
Users Overview - Users feature enable you to create new user accounts and modify aspects of existing ones.

Additional Resources

Video Training

Updating ACD States in MAX Agent
Viewing Settings in MAX Agent
Dispositioning Calls in MAX Agent
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