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Additional data points about network type, CPU, and RAM for calls made from the RingCentral mobile app will now be available within the Analytics Portal.
Reorganized tools menu
The tools menu within our Admin Portal has been reorganized to be more intuitive and make it easier for both admins and users to find what they’re looking for.
Administrators now have more flexibility when configuring call queue settings to give agents more context on incoming calls. Options include the ability to assign names to each direct number associated with a call queue and customize which information is displayed across hard phones and softphones.
Calls to and from Puerto Rico will now be treated the same as calls to and from the US. If you’re inside the US, calls to Puerto Rico are now included in your unlimited US calling minutes.
For Ultimate edition customers, you can now preview your voicemails in Canadian French and Australian English from any device.
Phones and Devices
Support for local area dialing
Local area dialing is now supported for Mexico, Australia and China, helping streamline outbound calling experience for users as prefix area code is no longer needed.
Enhanced sign-in
Unless specified otherwise, users will stay signed into the app by default, even in the event of a reboot, helping to reduce missed calls or notifications.
Navigation update
As we continue to bring capabilities into the new unified RingCentral app, we are removing the RingCentral Meetings icon from the bottom navigation of the RingCentral Phone desktop and mobile apps.