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Stay up to date with the latest features, improvements, and bug fixes for RingCentral MVP Core.
Version 21.2
Release Date: May 6 through July 1
Admin
Company Call Handling Redesign
Route company calls to different touch points without having to go through a complex setup process.
Search for users by their email address
Simplified addition of users
Choose user types, add and enable users in a single step to enhance efficiency.
Enterprise portal for federated accounts
Federated accounts management is an enterprise portal that allows administrators to provision, manage and search across multiple RingCentral account instances in a company.
Global
Added Global Office countries; Greece, Estonia, Slovenia, and South Africa
Thailand dial plan
Phones and Devices
Yealink T33G for purchase in US, Canada, and UK
Poly Trio 8300 for purchase in US, Canada, and UK
Assisted Provisioning (for Germany & France)
Zero Touch Provisioning (ZTP) for more Poly models (for US, Canada, and UK customers)
Redirection & Provisioning Service (RPS) for Yealink (for US, Canada, and UK customers)
Cisco 7821, 8811
Assisted provisioning only
Call Handling
Call queue remote member management
Administrators, call queue managers & call queue members now have two status controls to increase speed of answering incoming calls while improving call queue productivity
Version 21.2.1
Release Date: May 14 through July 9
Bug fixes
Version 21.2.2
Release Date: May 28 through July 20
Call Handling
Call queue pickup
Allows calls waiting in a call queue to be picked up by pickup group members after being notified of the exceeded ‘alert’ time.
Group call pickup
Group pickup users receive notification when someone is calling a group member and can answer each other’s calls from their own device.
Phones and Devices
Poly Trio 8300
Assisted provisioning is supported in France and Germany.