Engage Voice
Displaying captured data from tags later in a script

If you want to use lead-, call-, or chat-based data — or custom data collected from an element — elsewhere in the script, you can simply call up the tag associated with that information. 

 

Say you want to confirm a lead’s interest in some of your products. In Capturing and tagging data in a script, we gave the agent a multi-select dropdown menu in the script that contained a list of all of the company’s available products. The agent read the options to the lead and selected a couple products that interested them the most. 

 

Now you want to review their answers later on in the script via a Text Block element. You can add that Text Block element to your script page and insert a dynamic tag field that auto-populates with the answer the lead provided to your agent earlier.