The Dev Tools product menu option in the admin interface allows you to configure web services which you can invoke in your call center. Web services such as those based on the SOAP or HTTP protocols talk to each other or talk to client applications that invoke them. These web services are named collections of data elements that we collect in real time, ready to synchronously stream to an identified endpoint URL. When configuring a web service, you will define the data points to send, the place to send them to, and the name and operations of the web service.
After you configure a web service, you can set up your campaigns or queues to invoke web services at various points in a call’s lifecycle. The invocation of a web service is done through a webhook, which is a trigger. By doing so, you can stream real-time or near real-time data to other web-based computing systems while calls are in progress.