1. Navigate to Dialing > Leads via the left nav bar
3. If you wish to modify a single lead’s callback preference, click into that lead’s Detail profile
4. Select the Set/Cancel Scheduled Callbacks option from the Select Next Action dropdown list
5. Click the Begin button to reach the Callback Scheduling configuration modal window
6. Select the action you wish to take from the Action dropdown menu
7. If you chose to Set Callbacks for Specific Agent, you can use the Agent Reservation dropdown to choose an agent to handle the scheduled callback, and the Call Back Date setting to choose the date and time for the callback
8. Click the Perform Action button at bottom right to save your changes and exit the modal window