The chat queues stats report, located under Chat Queues, is a table that displays a summary of the call stats for chat queues over a specified time period.
You can customize the data in your chat queues table by clicking on the gear icon that appears when you hover over the top right-hand corner of the table. When you do this, a new window will appear on your screen that allows you to choose which columns of data you want in your table. Check the box next to each stat you want to view, and uncheck the box of the stats you’d like to leave out.
You can modify the view of this table into a graph format by hovering the mouse above the upper right-hand corner of the table and clicking the graph icon.