There may be times when you’ve logged in to the agent interface and need to update your login session. For example, if you need to change the inbound queues you’re logged in to, instead of logging out of the agent interface and logging back in, you can update your login session instead.
You can access your session info by selecting your user profile in the top right-hand corner and hovering your mouse over Session Info from the dropdown menu. This is where you can see the SIP phone, login type, login time, skill profile (if any), and the dial group you’re currently logged in to.
If you choose to update your session, you will be redirected to your login screen. However, if you need to change your voice connection (your login type), you will need to log out of your session completely and log back in.