RingCX | Upcoming

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 25.3.20 (upcoming Release)

Release date: August 2025

What’s New

This is the upcoming August Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

We would like to inform you of a maintenance to perform upgrades for your RingCX service to improve overall stability and performance.

Please see the details of the upgrade below.

Improved accuracy of RingEX presence
Ability to dial a lead in HCI mode with a single keystroke
RingCX browser plugin supports RingCX in RingCentral app
RingCX for All CRMs
- Click to SMS: Agents can now initiate SMS conversations directly from any phone number field within a contact or lead record across all our supported CRMs. This highly-requested feature streamlines outreach, improves agent efficiency, and intelligently adapts to each CRM's native UI for a seamless experience.
RingCX for Zendesk
- Voice Script & Digital Thread Panel: The Zendesk integration now features an expandable side panel that automatically displays voice scripts and full digital message threads. This brings critical context directly into the agent's workspace, reducing screen switching, improving efficiency, and ensuring agents have the information they need to handle interactions effectively.

There is no downtime expected during maintenance. Customers should be able to continue working as usual.