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Release Notes > RingSense

Release Notes

RingSense

Stay up to date with the latest features, improvements, and bug fixes for RingSense.

Q3 2025

September 2025

What's new

AI scorecard calibration: Create clearer, more consistent scorecards with AI-suggested questions and edits.
Scheduled reports: Send recurring reports automatically on your own schedule.
New reports:
- Saved views: Export saved Interaction views.
- Scorecard: Track agent scores.
- Development plans: See coaching plan activity.
- Users export: Download user and license details.
Follow-up email templates: Personalize and send follow-up emails with pre-built templates and recording links.
Integration updates:
- Log insights to Filevine, ServiceNow, and ServiceTitan.
- In Salesforce, customize matching logic and call title formatting.

August 2025

What's new

Source recording ID: View call source info (e.g., REX queue, MS Teams ID) for easier cross-system tracking.
Delete calls: Admins can now delete call recordings in RingSense and log reasons for transparency.
Call processing rules: Exclude short calls from the Interactions page and reports.

July 2025

What's new

Trackers dashboard: View customer and agent trackers on one page. Toggle between percentages and counts, and open related calls in a drawer.
Advanced scorecard filters: Filter interactions by scorecard type, AI or human reviewer, and score range.
Language support: Full transcription and insights for calls in Italian and German.