Desktop & web

Why can’t I share a connected device during a
meeting in RingCentral Rooms for Poly?

Last updated on November 24, 2021

Table of contents

Issue

If a user has a third-party device (i.e., DVD player) connected to the HDMI input of the Poly X30/X50, there is no option to send the audio and video stream from the device to the rest of the meeting participants.

Affected environments

  • RingCentral Rooms for Poly
  • Poly X30
  • Poly X50

Cause

This function is not supported. The current Device Mode can only synchronize the data from the computer to the TV/monitor via HDMI, and the RNG application does not capture the HDMI data from another device.
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