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MiCloud and Sky by RingCentral

Training videos

Training videos

MiCloud > Account Portal

Overview

Accessing Support

User management

Resetting your Password

Setting a Personal Emergency Location

Phone Settings for Administrators

Roles and Permissions

Managing User Groups

Programmable buttons

Configure Speed Dial Button Programming

Shared Call Appearance Button

Bridged Call Appearances

Configure a Monitored Extension Button

Copying Programmable Buttons

Account Management

Accessing Invoices

Reading Your First Invoice

Geographic Locations

Managing Phone Hardware

Call flow

Managing Auto Attendants

Creating Schedules

Configuring Hunt Groups

Create Pickup Group

Phone numbers

Order New Domestic Numbers

Order New Tool Free Numbers

Domestic Transfer Request

Toll Free Transfer Request

Reporting

Creating Groups for Reporting

Dynamic location detection

Introduction to Dynamic Location Detection

Implementing Dynamic Location Detection

Accessing the Configuration Interface

Settings and Notifications

Client Configuration

MiCloud > Account console

Overview

Dashboard Overview

User management

Emergency Registration

Add-On Features

Geographic Locations

Settings Groups

Managing Hold Music

Hardware Management

Programmable buttons

Programmable Buttons

Programing Speed Dials

Bridged Call Appearances

Copying Programmable Buttons

Call flow

Phone numbers

Ordering New Local Phone Numbers

Ordering New Toll Free Numbers

Local Number Transfer Request

Toll Free Number Transfer Request

Dynamic location detection

Introduction to Dynamic Location Detection

Implementing Dynamic Location Detection

Accessing the Configuration Interface

Client Configuration

MiCloud > Connect Client

General

Placing and Answering a Call

Soft Phone and External Assignment

Transferring a Call

Parking and Unparking a Call

Operators - Drag and Drop Calls

Operators - Managing Other User's Availability

Routing Slips, Call Notes, and Call Stack

Settings

Setttings and Preferences

Setting Up Your Voicemail

Integrating Outlook Calendar

Availability and Call Routing Rules

Managing Voicemail

Directory and Contact Group

Conferencing

Joining a Conference

Connect Collaboration

Ad Hoc Conferencing - MiCloud Connect

MiCloud > Interaction Recording

Overview

Interaction Recording Overview

On Demand Recording on a 485 Phone

Bulk Download Client

Installing the Bulk Download Client

Logging in to Bulk Download Client

Configuring the Bulk Download Client

Searching Bulk Downlad Client

Advanced Search in the Bulk Download Client

Troubleshootng the Bulk Download Client

MiCloud > Connect for Mobile

Signing into the Application

Dialpad Basics Call Options

MiCloud > Connect for Chrome

Installing and Logging In

Managing Voicemail

Dashboard and Availability States

Managing Settings

Emergency Location

Searching Contacts and Click-to-Dial

Conference Integration in Google Calendar

MiCloud > MiTeam Meetings

Scheduled Meeting

Logging in to the MiTeams Application

Record a Meeting

Creating a Meeting

Cross Launch from other MiCloud Applications

MiCloud > Connect for Teams

Connect for Teams Introduction

Connect for Teams Limitations

MiCloud > Connect Contact Center

Agent Interaction Center

Logging In and Out

Start and Stop Taking Calls

Answering Inbound Calls

Consultative Conference

Consultative Transfer

Call Reservation

Chat Interaction

Queue Call Pickup

Transfer Call to Queue

MiCloud > Teamwork

Instant Messaging with Teamwork

Teamwork for Mobile - Managing Workspaces

Teamwork for Mobile - Tasks

Launch from Teamwork

MiCloud > Phones

6970 Phone

Answering a Call

Transferring a Call

Transferring to Voicemail

Ad Hoc Conferencing

Park and Park Retrieve

Monitor Extension

Availability States

6940 Phone

Connect Boot and User Assignment

Transferring a Call

Transferring a Call to Voicemail

Ad Hoc Conferencing

Park and Retrieve

Monitor Extension

Availability State

6930 Phone

Connect Boot and User Assignment

Answering a Call

Transferring a Call

Transfer to Vociemail

Ad Hoc Conference

Park and Retrieve

Monitor Extension

Availability States

6920 Phone

Connect Boot and User Assignment

Transferring a Call

Ad Hoc Conference

Park and Retrieve

Monitor Extension

Availability States

6910 Phone

Tranferring a Call

Ad Hoc Conference

Park and Retrieve

480 & 485 Phones

Verify and Assign Extension

Reassign Extension

Transfer a Call

Ad Hoc Conference

Mid-Call Function

Availability States and Call Forward

Interaction Recording - On Demand Recording on 485 Phone

Additional resources

Help Center

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Application downloads

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