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Training videos
MiCloud

Account Portal

Overview

Introduction
Support
Accessing Support

User Management

Add New Users
Managing Users
Resetting your Password
Setting a Personal Emergency Location
Phone Settings for Administrators
Roles and Permissions
Managing User Groups
Call Routing
Closing a User

Programmable Buttons

Configure Speed Dial Button Programming
Shared Call Appearance Button
Bridged Call Appearances
Configure a Monitored Extension Button
Copying Programmable Buttons

Account Management

Accessing Invoices
Reading Your First Invoice
Geographic Locations
Managing Phone Hardware

Call Flow

Managing Auto Attendants
Creating Schedules
Configuring Hunt Groups
Create Pickup Group
Paging Groups

Phone Numbers

Order New Domestic Numbers
Order New Tool Free Numbers
Domestic Transfer Request
Toll Free Transfer Request

Reporting

Creating Groups for Reporting
Reporting

Dynamic Location Detection

Introduction to Dynamic Location Detection
Implementing Dynamic Location Detection
Accessing the Configuration Interface
Configuration
Settings and Notifications
Client Configuration
Documentation

Account Console

Overview

Dashboard Overview

User Management

Add Users
Emergency Registration
Add-On Features
Geographic Locations
Settings Groups
Managing Hold Music
Hardware Management
Reporting

Programmable Buttons

Programmable Buttons
Programing Speed Dials
Bridged Call Appearances
Copying Programmable Buttons

Call Flow

Call Flows
Schedules

Phone Numbers

Ordering New Local Phone Numbers
Ordering New Toll Free Numbers
Local Number Transfer Request
Toll Free Number Transfer Request

Dynamic Location Detection

Introduction to Dynamic Location Detection
Implementing Dynamic Location Detection
Accessing the Configuration Interface
Configuration
Settings
Client Configuration
Documentation

Connect Client

General

Introduction
Placing and Answering a Call
Soft Phone and External Assignment
Call Pickup
Transferring a Call
Parking and Unparking a Call
Operators - Drag and Drop Calls
Operators - Managing Other User's Availability
Routing Slips, Call Notes, and Call Stack

Settings

Setttings and Preferences
Setting Up Your Voicemail
Integrating Outlook Calendar
Availability and Call Routing Rules
Managing Voicemail
Directory and Contact Group

Conferencing

Joining a Conference
Connect Collaboration
Ad Hoc Conferencing - MiCloud Connect

Interaction Recording

Overview

Interaction Recording Overview
On Demand Recording on a 485 Phone

Bulk Download Client

Installing the Bulk Download Client
Logging in to Bulk Download Client
Configuring the Bulk Download Client
Searching Bulk Downlad Client
Advanced Search in the Bulk Download Client
Troubleshootng the Bulk Download Client

Connect for Mobile

Dashboard
Signing into the Application
Dialpad Basics Call Options

Connect for Chrome

Installing and Logging In
Dashboard and Availability States
Emergency Location
Soft Phone
Managing Calls
Searching Contacts and Click-to-Dial
Managing Voicemail
Managing Settings
Favorites List
Call History
Web Dialer
Conference Integration in Google Calendar

MiTeam Meetings

Introduction
Logging in to the MiTeams Application
Dashboard
Creating a Meeting
Scheduled Meeting
Record a Meeting
Settings
Cross Launch from other MiCloud Applications

Connect for Teams

Connect for Teams Introduction
Connect for Teams Limitations

Connect Contact Center

Agent Interaction Center

Logging In and Out
Start and Stop Taking Calls
Answering Inbound Calls
Consultative Conference
Consultative Transfer
Forced Release
Call Profiles
Call Reservation
Wrap Codes
Chat Interaction
Inbound Emails
Queue Monitor
Queue Call Pickup
Transfer Call to Queue

Teamwork

Instant Messaging with Teamwork
Teamwork for Mobile - Managing Workspaces
Teamwork for Mobile - Tasks
Launch from Teamwork

Phones

6970 Phone

Overview
Placing a Call
Answering a Call
Hold and Mute
Transferring a Call
Transferring to Voicemail
Ad Hoc Conferencing
Contacts
Park and Park Retrieve
Speed Dial
Monitor Extension
Availability States
Ring Tones
MobileLink

6940 Phone

Connect Boot and User Assignment
Overview
Placing a Call
Answer a Call
Hold and Mute
Transferring a Call
Transferring a Call to Voicemail
Ad Hoc Conferencing
Contacts
Call History
Park and Retrieve
Speed Dial
Monitor Extension
Availability State
Audio Paths
Ring Tones
Mobilelink

6930 Phone

Connect Boot and User Assignment
Overview
Placing a Call
Answering a Call
Hold and Mute
Transferring a Call
Transfer to Vociemail
Ad Hoc Conference
Contacts
Call History
Park and Retrieve
Speed Dial
Monitor Extension
Availability States
Audio Path
Ring Tones
Mobilelink

6920 Phone

Connect Boot and User Assignment
Overview
Placing a Call
Answer a Call
Hold and Mute
Transferring a Call
Ad Hoc Conference
Contact
Call History
Park and Retrieve
Speed Dial
Monitor Extension
Availability States
Audio Paths
Ring Tones

6910 Phone

Boot and User
Overview
Placing a Call
Answer a Call
Hold and Mute
Tranferring a Call
Ad Hoc Conference
Directory
Call History
Availability
Park and Retrieve
Audio Paths

480 & 485 Phones

Verify and Assign Extension
Overview
Reassign Extension
Placing A Call
Answer a Call
Transfer a Call
Voicemail
Ad Hoc Conference
Mid-Call Function
Directory
Call History
Speed Dial
Availability States and Call Forward
Options
Password Reset
Interaction Recording - On Demand Recording on 485 Phone
Sky

Account Portal

Phone and User Settings

Changing your Phone PIN
Chaning A User's Personal Information
Setting a Personal Emergency Location
Maagining Speed Dials for End Users
Managing Speed Dial for Administrators
Including and Excluding Users from the Directory
Managing Time of Day Control

Call Screening

Add a Call Screening Rule
Add a Find Me Call Screening Rule
Creating a Find Me Rule

Call Flow Editor

Overview
Auto Attendant Overview
Time of Day Overview
Dial by Name Overview
Ring Group Overview

Add-On Features

Adding Fax Service to a User
Editing ShoreTel Connect Scribe

Usage Logs

Exporting Usage Logs

MiTeam Meetings

Homescreen Tour
Meeting Dashboard
Joining Meetings
Creating a Start Now Meeting
Schdeduling a Meeting
Meeting Settings

ShoreTel Contact Center

Logging In and Logout
Agent SCC

ShoreTel for Saleforce

The ShoreTel Tab
Using the Numeric Keypad
Receiving an Inbound Call
Placing an Outbound Call

Appfuse for Bullhorn

Overview and Receiving Inbound Calls
Launching the Console and Dialer
Placing an Outbound Call
Transferring a Call
User Profile Calling

Phone

400-Series Phones

Installation
Setting Up a Phone
Assign User
End User Training
Directory
Call Forward Options
Call Transfer
Conferencing
Parking Calls
Setting Do Not Distrub
History
Call Support

Cisco Phones

Phone Functionality

Phone Assistant

Phone Assistant Overview
Additional resources
Help Center
Access MiCloud and Sky by RingCentral knowledge base articles, support, and Trust site.
Application Downloads
Download MiCloud and Sky by RingCentral applications.