1. Identify an intent which you want to hand over a conversation to a human agent.
2. Click Create intent.
3. Enter a descriptive Intent name.
4. Expand the Contexts menu.
5. Click Add context.
6. Add an input context to the intent, if desired.
7. Add an output context to the intent using any name.
8. Click on the small circle near the output context's label and set a Lifespan of 1.
9. Click Save.
10. Repeat steps 7-9 to add more output contexts to an intent as needed.