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Call handling and forwarding | RingCentral Phone

Call handling and forwarding overview

Intro to Call Handling and Forwarding

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Setting up company call handling

Setting up Company Call Handling and Operator extension

Setting up custom company greetings

Setting up an Announcement-Only Extension

Setting up a Message-Only Extension

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Configuring call handling and forwarding settings

Setting up your call forwarding for business hours

Setting up your call forwarding for after business hours

Configuring your Incoming Call Information settings

Configuring Call Flip settings

Configuring your custom answering rules

Managing your custom answering rules

Checking for conflicts between custom answering rules

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Forwarding calls

Forwarding calls to an external number

Forwarding calls to another RingCentral extension

Forwarding calls to the RingCentral app

Forwarding calls to your voicemail

Forwarding calls to your deskphone

Forwarding calls when all phones are offline

Disabling call forwarding on your account

Enabling mobile notification timeout for call forwarding

Rearranging order of forwarding numbers

Why are my calls not forwarding to third-party numbers?

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Setting up call handling and forwarding user templates

Configuring User Hours settings in the User Settings template

Creating a template for user call forwarding settings after business hours

Creating a template for user Incoming Call Information settings

Adding a Call Handling template

Editing Call Handling templates

Managing Call Handling templates

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