Why did I get redirected to RingCentral Video when switching from dial-in to video during a webinar?

Last updated on May 18, 2022

Table of contents

Issue

A webinar host, cohost, or panelist dials in to a webinar. When the user presses the video button on the phone dialpad, they are taken to RingCentral Video instead of the webinar.

Affected environments

RingCentral Webinar.

Resolution

Webinar hosts, cohosts, and panelists that dial in can click the Return to webinar button at the top bar of the RingCentral desktop or web app.
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