Why is my avatar initials in a webinar “AU”?

Last updated on March 15, 2022

Table of contents

Issue

When joining a webinar, my avatar initials are “AU” instead of my profile name.

Affected environments

RingCentral Webinar.

Cause

When using special characters in the first and last name fields such as !@#%, the avatar will display the initials “AU”.

Resolution

You need to use valid numbers and letters in the name fields to properly display the avatar initials.
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