Release Notes > Analytics
Release Notes

RingCentral Office Analytics

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Office Analytics.
VERSION 20.3.20
Release Date: 2/1/2020
What's New
  • Adoption & usage enhancements
    • The report offers usage data in a searchable, user-level table. Admins can now also download the report to help with any adoption programs they might be running.
  • Live Reports enhancements
    • A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.
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