RingCentral app desktop, Version 20.3.30 (Release date: 9/8)
Create team from a meeting
Create a team from a scheduled RingCentral Video meeting (in the video tab) with the participants.
Click-to-dial
Set RingCentral as the default app to automatically launch when clicking on any telephone number.
Text formatting toolbar
Edit and format your messages to look the way you prefer using bold, bullets, and more.
Multiple call handling
Make, receive, and manage multiple calls.
RingCentral app mobile, Version 20.3.30 (Release date: 9/8)
Create team from a meeting
Create a team from a scheduled RingCentral Video meeting (in the video tab) with the participants.
Calendar integrations
Easily join and schedule meetings directly from your Google or Microsoft Outlook calendars by connecting either.
Parked call indicator
A banner now indicates active parked calls.
Bluetooth call control support
Video Components
RingCentral Video, Version 20.3.20 (Release date: 8/14)
Video controls
Disable video for all participants, or request all attendees to turn video on (host/moderator only).
Lock user settings
Choose and lock meeting settings for all users (admin only in the Admin Portal).
Updated post meeting rating dialog
Allow users to dismiss the rating dialog for 24h. When a user rates the meeting 1-3 stars, ask for additional feedback categories (Audio, Video, Screen Sharing, etc)
RingCentral Rooms, Version 20.3.30 Mac (Release date: 9/28)
Room camera controls
Switch between available cameras and adjust their pan, tilt, and zoom (PTZ) enabled cameras.
RingCentral Rooms, Version 20.3.20 Android (Release date: 8/18)
Manual upgrade of Rooms app
Allows Rooms to manually upgrade controller and host app from controller settings when new versions are available.
Control content sharing
Room can control which meeting participants can share their screen when the room is the meeting host/moderator.
RingCentral Meetings Outlook Add-in, Version 20.3.1 (Release date: 9/14)
Users will see admin settings that apply to users across the entire account, such as enforced meetings passwords.
Users scheduling a meeting will now have invitation text following what is set in the Global Dial-in Countries/Regions settings in the Admin Portal.
Users will experience a consistent look & feel compared to other RingCentral products.
Platform Integrations
RingCentral for Salesforce, Version 6.8.0 (Release date: 8/17)
Users can now make and receive calls from the RingCentral unified app. No need to download the RingCentral phone app!
RingCentral for Google, Version 4.3.0 (Release date: 9/12)
Users can now choose to make and receive calls with either webRTC or the RingCentral unified app.
View multi site and site codes in the RingCentral for Google Chrome extension.
RingCentral Office
Version 20.3.0 (Release date range: 8/3 through 9/11 with POD upgrades)
Phone: Cisco 6821 phone model is available for purchase and assisted provisioning
Phones: Unify CP205, CP400, CP600 phones models are available for purchase and assisted provisioning
Version 20.3.2 (Release date range: 8/25 through 9/24 with POD upgrades)
Adoption & Usage analytics: Enhancements to the user table
Ability to select columns
List of endpoints and versions for each user
Identifying deleted users with a tooltip.
Quality of Service (QoS) analytics: Enhancements for RingCentral Video QoS
Addition of Network Quality indicator (NQI) to the timeline view
Displaying all IPs, ISPs, locations, and network types under network deta
Masking guest participants’ information for privacy.
Phone: Cisco 8851 phone model is available for purchase and assisted provisioning
CX
Engage Voice, Version 20.3.3 (Release date: 9/9)
Calling an Expert on RC Office (requires RC Office Account)