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Release Notes > RingSense for RingCX > Q3 2024
Release Notes
RingSense for RingCX | Q3 2024
Stay up to date with the latest features, improvements, and bug fixes for RingSense for RingCX.
Q3 2024
July 2024
Introduced the following features:
- Canadian French Transcription: Canadian French calls transcription and ability to provide insights on calls. Setup transcription by updating Organization language setting by following the steps here.
- Call Data Export: Export the result of a search that you configured with filters. A CSV with the metadata of the calls is emailed to you. Fin out how to export call data here.
- Call Filter Enhancements: Finding interesting calls to review became easier with the two latest improvements: "Scorecard Completed" filter for quick access to evaluated calls and the new 'include/exclude' and 'contain/does not contain' operators for more precise searches. Learn more about filters here.
- Usability Improvements: Enhanced Call Replay Synchronization and improved user experience with aligned time tracking:
- Synchronized position of main player and participant timelines
- Easier tracking of call progress across all speakers
August 2024
Introduced the following features:
- Customizable Daily Tracker Count Report: This powerful report helps you with:
- Export daily tracker counts for teams or entire organization
- Analyze specific phrases, questions, or topics over time
- Measure impact of training initiatives and market changes
See KB here.
September 2024
Introduced the following features:
- Integrations:
- Subscription API: This API empowers customers to leverage RingSense data in systems beyond our standard integrations, enhancing flexibility and expanding use cases across various industries.
- Subscribe to real-time data feeds from RingSense
- Receive notifications when new data is available
- Seamlessly integrate with custom or industry-specific CRMs
Sign up on the RingCentral Developers portal and read the documentation for RingSense API
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