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Release Notes

RingSense for RingCX | December 2023

Stay up to date with the latest features, improvements, and bug fixes for RingSense for RingCX.

December 2023

Release date: December 2023

  • Auto Scorecards and Trackers Creation: Enable automatic creation of scorecards and trackers based on specified industry to improve RingSense onboarding experience.
  • Data Redaction Support: Redaction of sensitive data from transcript based on admin defined types of sensitive data to redact 
  • Custom Vocabulary Support: Support definition of custom terms and acronyms for account to improve transcription quality
  • Minor Improvements to Filters for Calls
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